Careers
Opportunities
Cubic Telecom stands on the cutting edge of innovation, progressing beyond just business. With partnerships on five continents and a global focus to deliver empowering solutions and expertise in our field, we offer our employees challenging, rewarding careers in a dynamic, fast-paced environment. Our most valuable resource is the skilled workforce we foster, it is from within this team that break-through ideas are born.
Cubic Telecom was innovative from inception, and we continue to uphold this ethos in every aspect of our business. Cubic Telecom is fueled by an extraordinary team that individually and collectively encourages progress and advancement, and it is this team that continues to push the company to evolve and reach for new heights daily.
We hire exceptional people and invest in their growth. Submit your CV now, or browse our current job openings below.
Postions
Customer Care Operations Assistant/ Job Spec - Cubic Telecom
Seeking a highly skilled customer care operations assistant preferably with experience within the telecommunications industry and a call centre environment.
This person needs to be well-organised, and a self-starter with excellent attention to detail and time management skills. Ability to meet reporting deadlines is a pre-requisite for this position.
Responsibilities will include but will not be limited to the following:
- Administrative support to the Operations Manager
- Dealing with customer queries via the customer phone and via e mail
- Liaising with internal/external customers and suppliers
- Responding to customer queries in a timely and efficient manner
- Processing daily Call Centre requirements
- Processing of Orders and web sales support
- Point of contact for stock control and ordering
- Liaising with the external Customer Care centre managers
Competencies
Customer focused - can investigate and take action to meet customer's needs.
Ability to liaise with others in team to ensure the customer receives a seamless service.
Is a positive team player who can contribute to the team and focuses on achieving team targets.
Willing to help all team members to achieve their goals.
Professional and positive in interactions with colleagues and customers.
Requirements
Experience of a busy office environment
Excellent English - writing skills, comprehension
Excellent computer skills, word, excel
Excellent communication skills
Excellent team player
Reporting Relationships
The Administrator reports directly to the Operations Manager
please send cv to careers@cubictelecom.com
